Refund policy

Effective Date: July 4, 2026

We accept returns and exchanges for eligible Physical Products within 30 days of your delivery date. You can easily return or exchange your physical items through our self-serve portal.

Return Requirements

To be eligible for a return or exchange, your items must meet the following criteria:

  • Condition: Physical Products must be unused, undamaged, unaltered, and in resalable condition.
  • Packaging: Items should be returned in the original packaging whenever reasonably possible.
  • Exclusions: Final sale items, clearance items (if designated as final sale), gift cards, and Digital Products cannot be returned.

Digital Product Returns

  • Final Sale: All digital downloads, files, courses, and electronic products are final sale.
  • Instant Delivery: Since these products are delivered instantly and cannot be physically returned, we cannot offer refunds or exchanges once the download access, access credentials, or download links have been provided. This policy applies regardless of whether the Digital Product has actually been downloaded.
  • Defective Digital Products: If a Digital Product is defective, incomplete, or materially different from its description on the applicable product page at the time of purchase, Subberg will, at its discretion, provide a corrected replacement, alternative access, or other appropriate remedy.
  • Technical Assistance: We are committed to ensuring that purchasers can successfully access purchased Digital Products. If you experience any technical issues with your download or file access, please contact our support team at support@subberg.com for immediate assistance.
  • Organizational License Refunds: Refunds for Organizational Licenses are governed by these same Digital Product rules unless otherwise stated in a written agreement.

Physical Product Returns

  • Refund Method: Refunds are issued to your original payment method.
  • Refund Approval: Once your returned item has been received and inspected, we will notify you whether your refund has been approved or denied.
  • Refund Processing: Approved refunds are typically processed within 7–10 business days after we receive and inspect your returned item(s), although processing times may vary depending on your financial institution.
  • Return Shipping: A flat return shipping fee of $9.99 will be deducted from your refund amount, unless the return results from our error or is required by law.
  • Lost Packages: If your return package is lost during shipment, please contact the carrier first. If you used a prepaid shipping label provided through our Returns Portal, we will work with the carrier to investigate the shipment.
  • Original Shipping Charges: Original shipping charges are non-refundable unless the return results from our error or a defective product.

Physical Product Exchanges

  • Availability: Exchanges are subject to product availability.
  • Process: Subberg does not charge an exchange fee.
  • Speed: We will ship your new item as soon as the carrier scans your return package.

How to Start a Physical Product Return

  1. Visit our [Returns Portal URL / Account Page].
  2. Enter your Order Number and Email Address.
  3. Select the items you wish to return or exchange and print your prepaid shipping label. Please note that returns will need to be sent to the following address: Subberg, 6031 E Main St, Suite 205, Columbus OH 43213, United States
  4. Drop your package off at any UPS location.

Please contact us at support@subberg.com. with any questions about returns or exchanges.